All items are guaranteed to be as described. If for some reason you are unhappy with your item, please call at 877.79 GIFTS (44387) or e-mail us to schedule a return. Returns are accepted 30 days from the purchase date. Due to the nature of our business, returns over 5 units are subject to a 15% restocking fee. All claims for damaged or undelivered merchandise have to be reported within 10 business days. In order to receive a full refund, returned merchandise must be in the same condition in which it was received.
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